Shipping & returns

Where we ship

We ship within Greece and to every country in the European Union. You can also collect your order from the studio, at Zan Moreas 5, Athens, at a time we arrange together.

Shipping cost

Ceramics vary a lot in size and weight, so we quote shipping for each order. We email you the cost before your order is final, and nothing is charged until you agree to it. Collection from the studio is free.

When your order leaves

Pieces in stock leave the studio within 5 working days, sent by tracked courier, and we email you the tracking number. Delivery time after that depends on where you are. Custom orders follow the timeline we agree in your quote.

Changing your mind

You have 14 days from the day your order arrives to tell us you'd like to return it, for any reason. Email us within those 14 days, then send the piece back within 14 days of telling us. It should be unused and in its original condition.

Return postage is paid by you. We refund the price of the piece and the standard shipping you paid, to the way you paid, within 14 days of receiving the piece back.

What can't be returned

Custom orders and commissions are made to your specification, so they can't be returned for a change of mind. They are still covered if they arrive damaged or faulty.

If something arrives broken

We pack every piece carefully, but ceramics can break in transit. If that happens, email us photos of the piece and the packaging within 48 hours of delivery. We will send a replacement or refund you in full, including shipping, whichever you prefer. Please keep the packaging until we've sorted it out.

Contact

For anything about an order, a return or a delivery, write to [email protected]. Your statutory rights as a consumer are not affected by anything on this page.